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    Licensing FAQs RTR's FrontPage® Server Extensions 2002 for IIS 8.5, IIS 8 and IIS 7.5

    • Where do I start?

      There are several main parts to installing and running the RTR FPSE.

      • The RTR FrontPage Server Extensions for IIS 8.5, IIS 8 and IIS 7.5 require a license to function.
      • For a Floating license, the RTR License Server (rlm.exe) must be running on a physical Windows machine.
      • The RTR FPSE needs to be able to talk to the license server.
      • For a Floating license, the RTR FPSE license must be in the same location as the RTR License Server program.
      • RTR FrontPage Server Extensions installation requires using the server native administrator account, user name: Administrator. They won't work otherwise.
      • Configure the RTR FrontPage Server Extensions server license file.
    • When I press the extend link I get 'Please wait while your changes are processed.' but nothing happens?

      This may be due to not having a license server running. Please visit R2rlm.htm for information concerning the RTR License Server.

    • Is there an evaluation license?

      Yes, there are 2 types of evaluation licenses

      • Floating evaluation license valid for 30 days
      • Hosted evaluation license valid for 12 hours and renewable (for shorter time periods)
      • Evaluation license are available at the RTR FrontPage Server Extensions shopping cart. and are valid for up to 4 sites with a maximum of 25 subwebs per site.
    • How are RTR FrontPage Server Extensions licenses priced?

      The RTR FPSE license is priced on a per site and per maximum number of subwebs required basis and is available as a floating or node-locked license.

    • Is PayPal the only way to pay for licenses?

      You may use PayPal or an accepted major credit card to purchase licenses online. If you want to pay for licenses using a Purchase Order / check, please .

    • Why would I choose a floating license?

      The floating license:

      • Requires a license server (rlm.exe) to be running on a physical machine
      • Is not required to be on the same machine as the IIS server and the FrontPage Server Extensions
      • Allows installation and use of the RTR FrontPage Server Extensions on virtual machines
      • Allows the sites from a single license to be parceled out to multiple IIS servers and FrontPage Server Extensions
      • Is placed in the same directory as license server (rlm.exe) before the license server is started
    • Why would I choose a node-locked license?

      The node-locked license:

      • Does not require the license server (rlm.exe)
      • Must be on the same physical machine with IIS server and FrontPage Server Extensions
      • Will not function on a virtual machine
      • Is placed in the c:Program Files (x86)Common FilesMicrosoft SharedWeb Server Extensions50 directory of the machine where IIS and the RTR FrontPage Server Extensions run
    • Why would I choose a hosted license?

      The hosted license:

      • Does not require the license server (rlm.exe)
      • Will function on both a virtual and physical machine
      • The hosted license includes Failover capability
    • Can I upgrade my RTR FPSE license?

      Yes, you can change the number of sites and subwebs to upgrade/reconfigure your license.

    • Can I upgrade my floating or hosted license to a node-locked license?

      No, license upgrades across license types is not supported. This means that:

      • Floating licenses may not be upgraded/reconfigured to a node-locked or hosted license.
      • Node-locked licenses may not be upgraded/reconfigured to a hosted or floating license.
    • I lost or did not receive the mail message that contains my license; can I get a copy?

      Yes, visit the license retrieval page, enter your HostId, hit the 'Download Product' button, and you will download a new copy of your license.

    • Is there more information on licenses?

      Yes, visit the License Information page for full details on RTR FrontPage Server Extensions licensing.

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    • How do I install my license?

      Visit the RTR FrontPage Server Extensions for IIS 7.5 FrontPage, and click on the 'Follow these instructions' section most applicable to your situation.

    • How do I run the license server (rlm.exe) program?

      On the license server machine:

      1. Open a cmd window
      2. Navigate to location of the rlm.exe program and your license file
      3. Enter rlm.exe on the command line and press return
    • Can I run the license server as a service on Windows?

      Yes. On Microsoft Windows servers, you may want to install and run the License Server as a Windows service process. A service process can start automatically at boot time and remain running as long as the system is up, regardless of user logins and logouts.

      The easiest way to install the rlm.exe as a service is to use the RLM web interface: choose the 'Manage Windows Service' menu option, verify/tweak the parameters, then hit apply. In order to do this you must have run rlm.exe with administrative rights.

      Once installed as a service, it remains installed until it is explicitly deleted as a service. The RLM web interface does not allow you to delete the service when the service is running, and the RLM command line interface merely marks the service as disabled. Therefore, to fully delete the service from the system, use the 'sc delete rlm' command from a command window with administrative privleges.

      Note: Installing RLM as a service does not start the service, although it marks it as 'automatic' meaning it will be automatically started after a reboot. To start the RLM service without rebooting, exit the rlm.exe command line program and either start the RLM service using the Windows Services control panel, or run the command 'net start RLM'.

    • How do I access the license server administration (RLM) web interface?

      First, start the license server, then open a web browser and enter http://server_name:5054 on the address line to access the RLM web interface (http://localhost:5054 will work if your browser is on the same machine as the license server).

    • I have a DMZ or other firewall concerns; so what ports does the license server use?

      The license server uses the following TCP ports:

      • 5054 - RLM web interface; this port does not need to be accessed by the machines running the RTR FrontPage Server Extensions. In fact, this port does not have to be available to any other machine - it is your choice where to provide access to the RLM web interface. Furthermore, because the RLM web interface is not password-protected, you will most likely want to restrict access to the RLM web interface using your firewall, or disable it by running rlm.exe with the '-nows' option, or checking the 'Admin webserver disabled' box when installing the RLM service.
      • 5053 - RLM license server main port. This must be visible to the machine running the RTR FPSE.
      • 5052 - RLM license server FPSE port. This must be visible to the machine running the RTR FPSE.
    • I keep getting 'no licenses available' errors after rebooting. What is going on and how can I fix that?

      This is a known limitation of the RTR FrontPage Server Extensions floating licensing; after rebooting, the licenses are locked for one hour. To free the licenses up sooner, after rebooting the machine that hosts the RTR FrontPage Server Extensions you should restart the RLM license server.

    • My web server is getting overloaded. Can I split up my sites and move some to a different server and still use my existing RTR FrontPage Server Extensions license?

      Yes - as long as your license is a floating license. Copy the sites to your new sever, delete them from your old server, install the RTR FrontPage Server Extensions on the new machine, and point the C:Program Files (x86)Common FilesMicrosoft SharedWeb Server Extensions50rtrfpse.lic at your existing license server. The license server will parcel out your site licenses to the old and new servers.

    • Can I have two license servers on two different physical servers?

      Yes - you can have two license servers on two physical servers, each one serving its own compliment of licenses.

    • I'm already running a Reprise license server for other software. Can I use my existing license server to serve the RTR FrontPage Server Extensions?

      Yes - as long as your license server is version 9.1.3 or later, you can use it, even if it is running under a Linux or Mac OS.

    • Where can I get additional information about the license server?

      Additional information about the license server is available at the Reprise Software Support for End Users page; this page contains a manual, FAQs, and troubleshooting tips.

    • Is there a way of configuring a failover license server?

      Yes, a failover license server is possible. Please refer to the Reprise RLM End-User Manual, where you will find information concerning a Failover License Server as well as a wealth of additional information about licenses and the License Server.

      Failover licenses are available for a $25 flat fee. Failover licenses will soon be available from the shopping cart, and more details will appear here soon. In the interim, if you need more details or want to buy a failover license, please .

    • My machine died. Can I get a license for my new machine?

      Your license is locked to a machine and is not refundable. If your machine dies and you need to get a new license for your new machine, . We will evaluate requests on a case-by-case basis.

    • I'm looking for FrontPage Server Extensions for Windows Server 2008 (Code Name 'Longhorn', original release) or Windows Vista. Will the RTR FrontPage Server Extensions work on those operating systems?

      No. Please download them from the FrontPage 2002 Server Extensions for IIS 7.0 page at Microsoft's iis.net website.

    Evaluating RTR's FrontPage® Server Extensions 2002 for IIS 8.5, IIS 8 and IIS 7.5

    Evaluating the RTR FrontPage Server Extensions 2002 for IIS 8.5, IIS 8 and IIS 7.5 is quick and easy. You need an evaluation license, but you can get one online - it only takes a couple of minutes!

    Please note that evaluation licenses have some limitations:

    • Floating Evaluation licenses expire in 30 days.
      • Can only be issued once (if you try to get a new license for your machine, you will receive your original license).
    • Hosted Evaluation licenses expire in 12 hours.
      • Hosted Evaluation licenses may be renewed, however each renewal is for a shorter time period.
    • Floating Evaluation licenses require that you must use the license server. For detailed information, please see the License Manager page.
    • Always have one subweb group (up to 25 subwebs).
    • May have one to four sites.

    If you have a need for special evaluation license (e.g. Node-Locked or larger site/subweb count), please contact us at .

    Requirement: You must use the server built in native administrator account, user name Administrator, to install the RTR FrontPage Server Extensions in Windows Server 2012 R2, Windows Server 2012, Windows 8, Windows Server 2008 R2 and Windows 7. In Windows 7, you may have to activate the user Administrator account in order to use it. You should locate it in Computer Management System Tools Local Users and Groups Users folder. When activating the Administrator account, be sure to set a password to be able to administer the RTR FrontPage Server Extensions.

    • Domain Controllers do not have a built in native administrator account and therefore installation of the RTR FPSE is not supported on them
    • Installation of the RTR FPSE on a Domain Controller will fail
    • Use of a domain admin or local admin account to install the RTR FPSE will fail to complete successfully, even if no error messages are displayed

    Please use one of the following sets of steps to install and evaluate the RTR FrontPage Server Extensions 2002 for IIS 8.5, IIS 8 and IIS 7.5:

    • Use these steps to evaluate the FrontPage Server Extensions on a virtual machine using a Floating license on a physical machine.
    • Use these steps to evaluate the FrontPage Server Extensions on a physical machine using a Floating license.
    • Use these steps to evaluate the FrontPage Server Extensions on a virtual or physical machine using a Hosted license.

    You must use a physical machine to run the license server. The physical machine does not have to be the physical host of the virtual machine, but the virtual and physical machines must be able to connect to each other via TCP/IP.

    To install the RTR FrontPage Server Extensions evaluation, follow these simple steps:

    • Install the RTR FrontPage Server Extensions on your virtual machine
    • Install the license server on your physical machine and retrieve your HostId
    • Get your evaluation license online
    • Install your evaluation license on your physical machine
    • Start the license server on the physical machine
    • Point your virtual server at your physical machine's license server

    Here are the detailed steps to accomplish this:

    1. Please uninstall any previous version of the Microsoft FrontPage Server Extensions 2002. (Note: If you have it, is OK to leave FrontPage 2002 installed.)
    2. Download the correct version of the RTR FrontPage Server Extensions for your server
      • IIS 8.5 : Download the RTR FrontPage Server Extensions 2002 for IIS 8.5.
      • IIS 8 : Download the RTR FrontPage Server Extensions 2002 for IIS 8.
      • IIS 7.5: Download the RTR FrontPage Server Extensions 2002 for IIS 7.5.
    3. Install them on your virtual machine. (Please wait until step 11 below before trying to use them to extend any webs.)
    4. Copy the c:Program Files (x86)Common FilesMicrosoft SharedWeb Server Extensions50rlm directory from your virtual machine to the physical machine where you will run the license server. Alternatively, download rlm.zip and unzip it on your physical machine. Note that the rlm directory can be installed anywhere, it is not necessary to put it into a 'c:Program Files' directory.
    5. Open a command shell on your physical machine, and use the cd command to navigate to the rlm destination directory you created in the previous step.
    6. In the command shell, run the rlmhostid program, and then record the first of the 12 character HostId groupings that it displays.
      • Example: 000456d87f54000456d87f53 005845b00001 005845b00005
      • When executing the rlmhostid.exe program, it may report more than one 12 character Host ID grouping.
      • If the first grouping returns a 'Bad Hostid: This HostId appears to be from a Virtual Machine' error, please try the other groupings, in order.
    7. Visit the RTR FrontPage Server Extensions Shopping Cart and get an evaluation license:
      1. Choose 'More Info >>' under the '30 Day Evaluation' heading.
      2. Enter your HostId (you cannot change the number of subwebs or floating license type), and click 'Add to Cart +'.
      3. You will now see your cart. By default, the # Sites is 1, but you can change it to be any number from 1 to 4; if you do change it, click the 'Update Cart' button.
      4. Click the 'Checkout' button.
      5. A window pops up with the license. Highlight the 6 lines that start with SERVER, and hit Ctrl-C (or right-click and choose 'Copy') to copy the license to your clipboard.
    8. Create a file named 'eval.lic' with your license. To do this:
      1. In your command shell (still parked in the rlm directory), type 'notepad eval.lic' and hit <Enter>.
      2. Allow notepad to create the new file.
      3. Paste your license into the file from the clipboard.
      4. Save the file.
      5. Exit notepad.

      Notes:

      • The name 'eval.lic' is just a suggestion. The important thing is to put your license onto the physical machine in a file that ends in the '.lic' extension; this file must be located in the rlm directory (the same directory as rlm.exe).
      • There is an alternative to cutting and pasting your license: you can visit the License Retrieval page, enter your HostId, click 'Download Product', then save the rtr_fpse.lic file into your rlm directory on the physical machine.
    9. In your command shell (still parked in the rlm directory), run 'rlm' to start the license server. RLM outputs a list of license files; make sure your license file (eval.lic or rtr_fpse.lic) is in the list.
    10. Return to your virtual machine and edit the server extensions' license file to point to your license server:
      1. Start a notepad and edit the file c:Program Files (x86)Common FilesMicrosoft SharedWeb Server Extensions50rtrfpse.lic
      2. Change the second token on the HOST line from 'myLicenseServerHostNameOrIP' to the host name or IP address of the physical machine where your license server is running.
    11. You can now work with the RTR FrontPage Server Extensions. The FrontPage Server Extensions function just as they did in previous versions. Please remember that first you need to visit the FrontPage Server Extensions 2002 Administration website to extend your webs; you can access this website by opening the 'Microsoft SharePoint Administration' site in the IIS Manager and then hitting the 'Browse' link in the Actions pane.
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    Please visit the License Manager Information page for detailed information, such as the ports used by the license manager and how to run the license manager as a service.

    Because you are running the FrontPage Server Extensions a physical machine, the easiest procedure is to use the same physical machine to run the license manager.

    Note: If you want to use different physical machines to run the FrontPage Server Extensions and the license manager, please use the above virtual machine procedure and pretend that your FrontPage Server Extensions machine is a virtual machine.

    To install the RTR FrontPage Server Extensions evaluation, follow these simple steps:

    • Install the RTR FrontPage Server Extensions
    • Retrieve your HostId
    • Get your evaluation license online
    • Install your evaluation license
    • Start the license server
    • Point the RTR FrontPage Server Extensions at the license server

    Here are the detailed steps to accomplish this:

    1. Please uninstall any previous version of the Microsoft FrontPage Server Extensions 2002. (Note: If you have it, is OK to leave FrontPage 2002 installed.)
    2. Download the correct version of the RTR FrontPage Server Extensions for your server
      • IIS 8.5 : Download the RTR FrontPage Server Extensions 2002 for IIS 8.5.
      • IIS 8 : Download the RTR FrontPage Server Extensions 2002 for IIS 8.
      • IIS 7.5: Download the RTR FrontPage Server Extensions 2002 for IIS 7.5.
    3. Install them on your server. (Please wait until step 10 below before trying to use them to extend any webs.)
    4. Open a command shell on your physical machine, and use the cd command to navigate to the c:Program Files (x86)Common FilesMicrosoft SharedWeb Server Extensions50rlm directory.
    5. In the command shell, run the rlmhostid program, and then record the first of the 12 character HostId groupings that it displays.
      • Example: 000456d87f54000456d87f53 005845b00001 005845b00005
      • When executing the rlmhostid.exe program, it may report more than one 12 character Host ID grouping.
      • If the first grouping returns a 'Bad Hostid: This HostId appears to be from a Virtual Machine' error, please try the other groupings, in order.
    6. Visit the RTR FrontPage Server Extensions Shopping Cart and get an evaluation license:
      1. Choose 'More Info >>' under the '30 Day Evaluation' heading.
      2. Enter your HostId (you cannot change the number of subwebs or floating license type), and click 'Add to Cart +'.
      3. You will now see your shopping cart. By default, the # Sites is 1, but you can change it to be any number from 1 to 4; if you do change it, click the 'Update Cart' button.
      4. Click the 'Checkout' button.
      5. A window pops up with the license. Highlight the 6 lines that start with SERVER, and hit Ctrl-C (or right-click and choose 'Copy') to copy the license to your clipboard.
    7. Create a file named 'eval.lic' with your license. To do this:
      1. In your command shell (still parked in the rlm directory), type 'notepad eval.lic' and hit <Enter>.
      2. Allow notepad to create the new file.
      3. Paste your license into the file from the clipboard.
      4. Save the file.
      5. Exit notepad.

      Notes:

      • The name 'eval.lic' is just a suggestion. The important thing is to put your license into a file that ends in the '.lic' extension; this file must be located in the rlm directory (the same directory as rlm.exe).
      • There is an alternative to cutting and pasting your license: you can visit the License Retrieval page, enter your HostId, click 'Download Product', then save the rtr_fpse.lic file into your rlm directory.
    8. In your command shell (still parked in the rlm directory), run 'rlm' to start the license server. RLM outputs a list of license files; make sure your license file (eval.lic or rtr_fpse.lic) is in the list.
    9. Edit the server extensions' license file to point to your license server:
      1. Start a notepad and edit the file c:Program Files (x86)Common FilesMicrosoft SharedWeb Server Extensions50rtrfpse.lic
      2. Change the second token on the HOST line from 'myLicenseServerHostNameOrIP' to 'localhost'
    10. You can now work with the RTR FrontPage Server Extensions. The FrontPage Server Extensions function just as they did in previous versions. Please remember that first you need to visit the FrontPage Server Extensions 2002 Administration website to extend your webs; you can access this website by opening the 'Microsoft SharePoint Administration' site in the IIS Manager and then hitting the 'Browse' link in the Actions pane.

    Running the RTR FrontPage Server Extensions on a virtual or physical machine without the license server (rlm.exe) requires a Hosted license. You do not need to run the license server. The RTR FPSE IIS Server machine must be able to connect to the RTR License Server via TCP/IP.

    To evaluate the RTR FrontPage Server Extensions using a hosted license, follow these simple steps:

    • Install the RTR FrontPage Server Extensions on your machine
    • Retrieve your RTR FPSE IIS Server IP address
    • Get your evaluation hosted license online
    • Install your evaluation hosted license password file on your RTR FPSE IIS Server machine
    • Point your server at the RTR Hosted License Servers

    Here are the detailed steps to accomplish this:

    1. Please uninstall any previous version of the Microsoft FrontPage Server Extensions 2002. (Note: If you have it, is OK to leave FrontPage 2002 installed.)
    2. Download the correct version of the RTR FrontPage Server Extensions for your server
      • IIS 8.5 : Download the RTR FrontPage Server Extensions 2002 for IIS 8.5.
      • IIS 8 : Download the RTR FrontPage Server Extensions 2002 for IIS 8.
      • IIS 7.5: Download the RTR FrontPage Server Extensions 2002 for IIS 7.5.
    3. Install them on your machine. (Please wait until step 8 below before trying to use them to extend any webs.)
    4. Record the IP address of your machine
    5. Visit the RTR FrontPage Server Extensions Shopping Cart and get an evaluation license:
      1. Choose 'More Info >>' under the '24 Hour Evaluation' heading.
      2. Enter your IP address and email address (you cannot change the number of subwebs or hosted license type), and click 'Add to Cart +'.
      3. You will now see your shopping cart. By default, the # Sites is 1, but you can change it to be any number from 1 to 4; if you do change it, click the 'Update Cart' button.
      4. Click the 'Checkout' button.
      5. A window pops up with the license. Highlight the line containing the password, and hit Ctrl-C (or right-click and choose 'Copy') to copy the license to your clipboard.
    6. Create a file named 'rtr_fpse.pwd' with your license. To do this:
      1. In the c:Program Files (x86)Common FilesMicrosoft SharedWeb Server Extensions50.directory, use a text editor such as Notepad to create the rtr_fpse.pwd file
      2. Paste your password into the file from the clipboard.
      3. Save the file.
      4. Exit notepad.

      Notes:

      • You must save the password file using the name rtr_fpse.pwd. The important thing is to put your password file with the same name onto your machine in the c:Program Files (x86)Common FilesMicrosoft SharedWeb Server Extensions50 directory (the same directory as rtrfpse.lic).
    7. Edit the server extensions' 3 license files to point to the RTR license server and failover servers:
      1. Start a notepad and edit the file c:Program Files (x86)Common FilesMicrosoft SharedWeb Server Extensions50rtrfpse.lic
      2. Remove the text from the file
      3. Enter the following line and then SAVE and Close the file:
        • SERVER license.ready-to-run.com ISV rtr port=5052
      4. Start a notepad and edit a new file c:Program Files (x86)Common FilesMicrosoft SharedWeb Server Extensions50rtrfpseFail2.lic
      5. Remove any text from the file
      6. Enter the following line and then SAVE and Close the file:
        • SERVER license2.ready-to-run.com ISV rtr port=5052
      7. Start a notepad and edit a new file c:Program Files (x86)Common FilesMicrosoft SharedWeb Server Extensions50rtrfpseFail3.lic
      8. Remove any text from the file
      9. Enter the following line and then SAVE and Close the file:
        • SERVER license3.ready-to-run.com ISV rtr port=5052
      10. Start a notepad and edit a new file c:Program Files (x86)Common FilesMicrosoft SharedWeb Server Extensions50rtrfpseFail5.lic
      11. Remove any text from the file
      12. Enter the following line and then SAVE and Close the file:
        • SERVER license5.ready-to-run.com ISV rtr port=5052
    8. You can now work with the RTR FrontPage Server Extensions. The FrontPage Server Extensions function just as they did in previous versions. Please remember that first you need to visit the FrontPage Server Extensions 2002 Administration website to extend your webs; you can access this website by opening the 'Microsoft SharePoint Administration' site in the IIS Manager and then hitting the 'Browse' link in the Actions pane.

    Please visit the License Manager Details page for detailed information, such as the ports used by the license manager and how to run the license manager as a service.